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Residential District

PROPERTY MANAGEMENT BACK - OFFICE SUPPORT

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Specialized Support for Property Management Companies.

We work alongside property management teams by providing backend administrative support and bookkeeping services — helping your team stay organized without replacing your existing operations staff.

 

 

Who We Support:

Our Property Management Support Services are designed for busy property management companies and growing real estate operations that need reliable back-office administrative, AppFolio,

and bookkeeping support.

From AppFolio updates and bookkeeping support to document organization and reporting assistance, we help streamline backend operations so property managers can focus on leasing, inspections, owner relations, and day-to-day operations.

*Industry Experience

Specialized Student Housing Experience

With over 4 years of experience supporting student housing operations,

we understand the unique challenges that come with:

✔ High tenant turnover
✔ Move-ins and move-outs
✔ Security deposit tracking

✔ 4+ years supporting student housing operations with 150+ tenant environments
✔ Tenant ledger management
✔ Property management bookkeeping
✔ AppFolio administration and support

We also have experience supporting residential properties, commercial properties,

and property management company operations.

 

Why Work With Us?

✔ 4+ years of hands-on property management experience

✔ AppFolio and QuickBooks experience

✔ Property management bookkeeping knowledge

✔ Administrative and operational support experience

✔ Understanding of tenant, vendor, and property workflows

✔ Reliable backend support tailored to property management companies

Our Goal Is Simple:

To help property management teams stay organized, reduce administrative overload, improve operational efficiency, and create more time for the work that matters most.

What We Help You Achieve:

Organized digital systems & accurate records
Maintain organized tenant, lease, vendor, and property records across AppFolio and cloud-based systems.

More efficient backend operations
Reduce time spent on administrative tasks, data entry, document management, and routine system updates.

Cleaner workflows & improved organization
Keep deadlines, renewals, reports, and operational processes organized and easier to manage.

Consistent AppFolio maintenance & support
Ensure portals, documents, billing information, and property records remain updated and accurate.

Better financial visibility
Assist with tracking rent activity, unpaid balances, expense organization, reporting, and bookkeeping support tasks.

Reduced administrative overload
Free up time by delegating repetitive backend tasks, reporting support, file organization, and operational follow-ups.

Support during busy operational periods
Receive reliable backend assistance during high-volume leasing periods, move-ins, move-outs, and reporting cycles.

Peace of mind knowing your operations are supported professionally
With real-world property management and bookkeeping experience, we understand the importance of accuracy, organization, consistency, and professionalism in PM operations.

Services:

Administrative & Operational Support

Keep your property management operations organized and efficient with structured backend administrative support and workflow organization.

Examples include:

  • Digital file organization

  • Lease renewal tracking

  • Inspection and deadline calendars

  • Internal documentation

  • Workflow and task organization

AppFolio System Support

Maintain accurate and organized property management systems with ongoing

AppFolio data maintenance and portal support.

Examples include:

  • Portal updates

  • Lease and document uploads

  • Data entry and system maintenance

  • Record updates

  • Application follow-up support

Financial & Reporting Support

Support day-to-day property management operations with backend financial tracking

and reporting assistance.

Examples include:

  • Rent and deposit tracking

  • Expense activity organization

  • AR/AP support

  • Monthly operational summaries

  • Internal reporting support

 

Maintenance Request Tracking

Maintain organized maintenance records and workflows through backend

AppFolio maintenance tracking support.

Examples include:

  • Work order updates

  • Maintenance status tracking

  • Invoice uploads

  • Documentation updates

  • Service history organization

Vendor scheduling, dispatching, and real-time maintenance coordination are not included.

Move - Out & Security Deposit Support (Add - On)

Receive backend administrative support for move-out documentation and

security deposit preparation workflows.

Examples include:

  • Documentation organization

  • Charge and credit entry

  • Deposit calculations

  • AppFolio updates

  • Batch preparation for approval

What’s Not Included

To maintain quality, efficiency, and structured operational support,

the following services are not included:

  • Real-time phone answering

  • Emergency or after-hours support

  • Ongoing tenant dispute handling

  • Vendor scheduling or negotiations

  • Leasing negotiations or approvals

  • Active property management decision-making

Anchor 1

Property management bookkeeping is a core part of our support services.

We provide AppFolio and QuickBooks Online bookkeeping tailored to

property management operations and reporting needs.

Services may include:

  • Monthly bookkeeping

  • Bank and credit card reconciliations

  • Financial reporting

  • Rent and expense tracking

  • Cleanup and catch-up bookkeeping

  • Owner reporting assistance

  • AppFolio bookkeeping workflows

  • QBO bookkeeping support

*Pricing is customized based on portfolio size, number of entities and accounts, transaction volume, software structure, operational workflow, and overall bookkeeping complexity. Schedule a free 30 - minute consultation with us for a quote.

Every property management operation has different administrative and operational needs.

That’s why we offer flexible monthly support plans designed to provide reliable backend operational, AppFolio, and bookkeeping support tailored to your workflow and priorities.

Each plan includes customized support based on your operational needs, systems, and internal processes. Services are structured to help property management teams stay organized, maintain accurate records, streamline workflows, and reduce administrative overload.

MONTHLY RETAINERS STARTING AT $1,000

 

*Support plans are customized based on operational needs, task volume,

and level of ongoing support required.​​​

STARTER SUPPORT

Structured Back-End Support

Best For:
Smaller property management operations needing consistent backend administrative and AppFolio support.


 

Up To 20 Hours

Per Month

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Administrative & Operational Support

 

AppFolio Data Maintenance

 

Portal and Document Udpates

 

File Organization and Workflow Support

 

Calendar and Deadline Tracking

 

Basic Reporting Assistance

24 - 48 Hour Turnaround

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GROWTH
SUPPORT


Standard Priority Backend Support

Best For:
Growing property management
companies needing ongoing
operational and reporting support.

Up To 30 Hours

Per Month

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Everything in Starter Support

Financial and Reporting Support

Invoice and Payment Record Organization

Maintenance Request Tracking

Operational Summaries and Reporting

Limited Application Follow - Up Support

24 - 48 Hour Turnaround

  Every Support Plan Includes:

  • Weekly task summaries and operational updates

  • Time usage tracking for transparency

  • Structured backend support workflows

  • Customized onboarding and support planning

  • Email and portal-based communication

OPERATIONS SUPPORT

Full Administrative, Financial
& Operational Support


Best For: 
Established property management operations requiring higher-volume backend support and workflow assistance.

Up To 40 Hours

Per Month

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Everything in Growth Support

Advanced Operational Reporting Support

Owner Report Preparation Assistance

Workflow Organization Support

Higher - Volume AppFolio Maintenance Support

Move - Out & Security Deposit Administrative Support

24 - Hour Turnaround

Priority Backend Support

(Urgent Tasks Completed First in Queue)

Need More Than 40 Hours A Month?
Larger portfolios sometimes need broader coverage.
Extended support options are available on a case-by-case basis.
Contact us for a custom package.

Let's Streamline
Your Business Operations!

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© COPYRIGHT RITCH BOOKKEEPING & MULTI-SERVICES 2024. ALL RIGHTS RESERVED

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